Customs duties and taxes vary from country to country and several factors determine whether or not your order will require them to be paid (by the customer). Unfortunately, Cira Nutrition does not control any of these factors.
International orders shipped to countries outside of the United States may be subject to import taxes and customs duties required by the destination country; however, most of our international customers are not charged additional fees when they receive their shipment.
Any additional charges for customs clearance must be paid by the recipient. Customs charges and/or import duties are not included in the price of the order and Cira Nutrition cannot anticipate whether or not you will be charged additional fees, or in what amount. As customs policies vary so widely from country to country, we recommend contacting your local customs office for additional details.
If you do get charged an additional fee, the carrier will expect payment before or at the time of delivery. If you refuse the shipment because of these charges, or if customs rejects an order due to product restrictions, or if the order is returned (because the local post is unable to locate your address), we will happily refund you for the cost of the product (only). This does not include any shipping or return shipping fees once the package is returned and processed by our fulfillment center.
Please Note: packages returned by customs can often take a very long time, and in some extreme cases, can take upwards of several months.